Problem-solving skills at work

Problems happen all the time and they are opportunities for us to improve. Looked at in this way, we can almost begin to welcome problems!

People tend to do three things when faced with a problem;

  • they get afraid or uncomfortable and wish it would go away
  • they feel that they have to come up with an answer and it has to be the right answer
  • they look for someone to blame

The most common mistake in problem-solving is trying to find a solution right away. That’s a mistake because it tries to put the solution at the beginning of the process when what we need is a solution at the end of the process.

This module will give you the skills for the right process for solving problems

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