• Anywhere

Job Summary: The Service Centre Advisor (Contract role) will provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

Key Duties and Responsibilities:

Drive excellent customer service in the Service Centre

Assist the Service Centre Manager in the overall management of the Service Centre through dual control implementation & daily operations

Handle customer problems, queries, complaints and requests

Educate customers on products and services Escalate customer issues for speedy resolution

Support company-wide business initiatives at the branch

Ensure Service Centre standards are always maintained according to the blue print Supervise third party teams

Support the SC Manager in all operational activities in the store

Assist the SC Manger in leading daily debriefing sessions Embed CLF behaviors in all Third-Party teams and in self

Deliver high service standards per agreed standards / targets

Escalate all operational issues

Qualifications, Skills and Experience:

The ideal candidate for the MTN Uganda Service Centre Advisor job placement should hold a Bachelors degree in Business Administration, Social Sciences or any other relevant field.

At least three years experience in a service environment

Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Sales and Customer Service.

Customer Care Principles & Techniques

Computer Skills StressManagement

Problem Solving,


Communication Skills

Coordinating Techniques

Interpersonal skills

Analytical thinking

Presentation skills Trainings &Knowledge:

Customer Experience Sales acumen Service delivery

Data Savvy Knowledge in MTN products and Services

Project Management

Learning Agility

Readiness to work with little supervision

Customer focused

Team Player

Follow through skills Customer centricity / Accommodative

Excellent Communication skills

Strong interpersonal skills

To apply for this job email your details to support@skillingyoungadults.com.