Job Summary: The Service Centre Advisor (Contract role) will provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.
Key Duties and Responsibilities:
Drive excellent customer service in the Service Centre
Assist the Service Centre Manager in the overall management of the Service Centre through dual control implementation & daily operations
Handle customer problems, queries, complaints and requests
Educate customers on products and services Escalate customer issues for speedy resolution
Support company-wide business initiatives at the branch
Ensure Service Centre standards are always maintained according to the blue print Supervise third party teams
Support the SC Manager in all operational activities in the store
Assist the SC Manger in leading daily debriefing sessions Embed CLF behaviors in all Third-Party teams and in self
Deliver high service standards per agreed standards / targets
Escalate all operational issues…
Qualifications, Skills and Experience:
The ideal candidate for the MTN Uganda Service Centre Advisor job placement should hold a Bachelors degree in Business Administration, Social Sciences or any other relevant field.
At least three years experience in a service environment
Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Sales and Customer Service.
Customer Care Principles & Techniques
Computer Skills StressManagement
Presentation skills Trainings &Knowledge:
Customer Experience Sales acumen Service delivery
Data Savvy Knowledge in MTN products and Services
Readiness to work with little supervision
Follow through skills Customer centricity / Accommodative
Excellent Communication skills
Strong interpersonal skills
To apply for this job email your details to firstname.lastname@example.org.